Terms & Conditions

Returns Policy
All returns must be pre-approved and assigned a valid Returned Merchandise Approval (RMA) number. This number must appear on the outside of each box being returned. To arrange for a return, simply contact us at 800-764-4080 or e-mail your request to customer-support@solpotion.com. Any items returned without a valid RMA number will be refused and returned to the sender.

Merchandise that is unopened and unused can be returned within 30 days from the purchase date. All items must be returned in their original state and re-sellable packaging. Items that have been altered or defaced with price stickers or glue residue will not be accepted. Merchandise must be returned in the original packaging with all of the parts and pieces belonging to the product line, otherwise the product will be discarded and the refund / replacement will be void.

Returned items are subject to a 20% restocking fee* plus the cost of shipping and handling. The restocking fee is issued to recover cost incurred during the fulfillment of an order. This includes but is not limited to the following: Wages, merchant processing fees, transportation fees, packing materials and inventory shortage.

Refunds
In the event that a refund is warranted, a refund will be issued upon receipt of the returned item. See details listed under "When will I get my credit?"

Order Cancellation
An order can be cancelled prior to shipping. A full refund will be issued within 24 hours. Once an order has been shipped, the transaction is considered complete. Returns will be subject to the rules of our standard return policy.

Training Cancellation
All training fees are 50% non-refundable once the training date has been booked. If a client needs to change the date of their session after it has been booked, a $450.00 change fee will be applied.

Refused Shipments
A refused package is subject to shipping & handling costs and is subject to a 20% restocking fee*.

Damage Claim
Damage during shipment must be reported within 24 hours of receiving your shipment. You may call 800-764-4080 or e-mail Customer Support. You must take a picture of the damaged item(s) and e-mail it to customer-support@solpotion.com. This process is required in order for your claim to be processed.

Defective Claim
In the unlikely event that a defective product is delivered by us, you must return the product within 30 days to receive a replacement. This does not cover damage caused by negligence, units that have been abused or altered. Sol Potion does not offer refunds, substitutions, credits or upgrades.

Defective equipment, such as HVLP spray tan machines and accessories, will be deemed "defective" upon return to the Manufacturer and after a detailed inspection. Manufacturer Warranty will be in effect when applicable.

Final Sales
In order to guarantee the quality of our products, the following items are considered a "Final Sale" and cannot be returned:

  • Sale Items
  • Printed Materials - Posters, Brochures, Training Manuals, Training DVDs, etc.
  • Specialty and/or Custom Orders
  • Any opened, used or defaced merchandise
  • Items purchased at trade shows or events

 

Return Procedures

How do I return my product?
All returns must be pre-approved and assigned a valid RMA (Returned Merchandise Approval) number. This number must appear on the outside of each box being returned. To arrange for a return, simply contact us at 1-800-764-4080 or e-mail your request to customer-support@solpotion.com. Any items returned without a valid RMA number will be refused and returned to the sender.

When will I get my credit?
All approved returns will be refunded by either credit card or bank check. Refunds to credit cards must be applied to the same card used for the purchase of returned merchandise. Please allow 5-7 business days upon receipt of returned item. Refund checks will be issued within 30 days upon receipt of the returned item.

What if I receive the wrong product?
If you have received the wrong product, please contact us at 1-800-764-4080 within 48 hours of receiving the product.

What if I refuse a package?
Refused packages are subject to a 20% restocking fee plus shipping and handling fees.

How do I report damaged or defective products?
Damage during shipment must be reported within 24 hours of receiving your shipment. You may call 1-800-764-4080 or e-mail Customer Support. You must take a picture of the damaged item(s) and e-mail it to customer-support@solpotion.com. This process is required in order for your claim to be processed.

In the unlikely event that a defective product is delivered by us, you must return the product within 30 days to receive a replacement. This does not cover damage caused by negligence, units that have been abused or altered. Sol Potion® does not offer refunds, substitutions, credits or upgrades.