Terms & Conditions

TERMS & CONDITIONS:

Free Shipping Policy
A minimum purchase of $99 is required to get free shipping. Free shipping applies to orders placed within the contiguous US (lower 48). Free shipping method will be via USPS. Orders ship within 24 hours of order receipt. *** Buyer may choose a faster shipping option at check-out via UPS at buyers expense. ***

Can I check the order status or tracking shipping? 
Yes, a tracking number will be provided within 48 business hours of your order processing. You will receive a Shipping Confirmation email including your tracking number. 

Can I change the shipping address on my order?
An order cannot be modified once it has been processed. Please contact Customer Support for any additional shipping questions or concerns.

What shippers are used to deliver my products?
Depending on the delivery location and shipping method, a shipper will be selected from USPS, UPS and FedEx.

Do you ship to P.O. Boxes?
UPS will not deliver to P.O. Boxes. If you need delivery to P.O. Box please specify when placing an order. We will use a shipper that will deliver to P.O. Boxes.

How much do you charge for shipping?
Our shipping charges do not exceed $9.99. Orders over $99 will recieve free ground shipping via USPS or UPS. Expedited shipping costs will vary depending on the delivery location and your selected shipping method. You can calculate your shipping costs at the checkout page prior to placing your order.

Refunds
In the event that a refund is warranted, a refund will be issued upon receipt of the returned item. See details listed under the “Returns” page of our website. 

Order Changes or Cancellation
An order can be changed or cancelled prior to shipping. A full refund will be issued within 24 hours. Once an order has been shipped, the transaction is considered complete. Returns will be subject to the rules of our standard return policy.

Training Cancellation
All training fees are 50% non-refundable once the training date has been booked. If a client needs to change the date of their session after it has been booked, a $450.00 change fee will be applied.

Refused Shipments
A refused package is subject to shipping & handling costs and is subject to a 20% restocking fee*.

Damage Claim
Damage during shipment must be reported within 24 hours of receiving your shipment. You may call 800-764-4080 or e-mail Customer Support. You must take a picture of the damaged item(s) and e-mail it to customer-support@solpotion.com. This process is required in order for your claim to be processed.

Defective Claim
In the unlikely event that a defective product is delivered by us, you must return the product within 30 days to receive a replacement. This does not cover damage caused by negligence or spray machines that have been abused or altered. Sol Potion does not offer refunds, substitutions, credits or upgrades.

Defective equipment, such as HVLP spray tan machines and accessories, will be deemed "defective" upon return to the Manufacturer and after a detailed inspection. Manufacturer Warranty will be in effect when applicable.

Final Sales
In order to guarantee the quality of our products, the following items are considered a "Final Sale" and cannot be returned:

  • Sale Items
  • Printed Materials - Posters, Brochures, Training Manuals, Training DVDs, etc.
  • Specialty, Private Label and/or Custom Orders
  • Any opened, used or defaced merchandise
  • Items purchased at trade shows or events